Project management is often characterized as a specific person responsible for leading a project from its inception to execution. Historically there have been traditional project managers in organizations trained in Six Sigma, ISO, or formal project management processes. At Advanis we approach this differently. When you really get down to it project management is simply delivering results. Isn’t that what we are all striving for?
One of the main challenges that we hear about as CXM / VoC / NPS practitioners are response rates that fail to meet expectations. Furthermore, in our increasingly mobile world, we are constantly besieged by messages and requests vying for our attention, so traditional methods are seeing a slow but steady decline in response rates. Despite all this, Fred Reichheld indicates that "the best companies can get 60 to 80 percent response rates".
We automatically offer every participant in our research surveys an app-like survey experience that is designed to work on devices of all sizes.
Many of our features, such as auto-advance, right swipe, and large answer buttons, enhance the participant experience [87% of participants say our surveys are better than others they have taken, in a survey among SSI participants in 2015].
Last week, the Quirks Event conference took place in Brooklyn New York. With 1,200 attendees, 90 speakers and a room full of exhibitors, the event was a jam packed two days of learning. I was thrilled to be one of the speakers (thank you to everyone who attended). Here's a summary of what I saw and learned.
(I should caveat that Quirks has 5 simultaneous presentations during each speaking slot. It is entirely probable that others experienced an entirely different conference than I did.)